Hot Air Balloon Adventure Ride

Very disappointed and extremely dissatisfied with the service from this tour group . Normally I am not one to complain but the day went from bad to worse , worst experience I have ever had in Dubai , I will never be booking with this group again .

Firstly , the vehicle that came , the AC did not work at all or barely worked , bear in mind it was 49 degrees outside and we were travelling from Dubai to Abu Dubai for a whole 9 hour day trip . The driver said it was because it was hot outside , however the day before we went to the desert safari in the afternoon with a different tour and we didn’t have this issue . The vehicle was very hot we felt very sick but this was not the drivers fault , the company should provide a vehicle with AC. They said WiFi was included which was a lie and also cold water , when I asked for water the driver told me to wait as he has to find some and that was not cold. If I was aware of this I would have brought my own water.

Secondly , the main attraction was to see sheikh zayed mosque but it then was suddenly closed because trump came , which I understand is not the tours fault but they should check and let us know before hand as this is the reason we wanted to go to Abu Dubai . I did ask for a discount as we didn’t see the main attraction which was the mosque and it one hour was taken away from the tour which we paid for

Thirdly , the driver did not take us to get food until the end of the day at 6pm , we asked a few times but he said okay next stop , we had not eaten since 11am that day , so not eating for 7 hours , we almost felt lethargic and dehydrated .

Lastly , the tour is 150 AED, per person , it did not say on the website that if you pay by card 5% VAT is included , so there were three of us which could be 450 AED if we pay CASH or 475 AED if we pay by card , they sent a link to pay by card so u paid 475 AED which included VAT, the link said 465 AED , included with Vat , so. I agreed to pay as I did not want to speak to the tour group any further however once the payment went through , it showed 475 AED but they took 540 AED from me . They now claim they do not how this happened and have not given my extra money back eventhough I have given them my bank details and hotel name , they told me to come to collect the refund however my hotel is one hour away and it is not possible .

Please be wary when booking with this tour group , when I booked the tour they reply immediately but when problems started they took almost hours and days to reply to my messages , very unhelpful and have taken extra money from me and it was the worst day from our entire holiday

If you want to book yours book with this group instead of:

http://arabianadventuresafari.com

+971 58 587 9766

We had a great private Safari with Mushtaq Gil, who was a very helpful Tour giude. We have done a desert Safari with car, Camel ride and 4by4 Buggy. All werde great experiences for the Family, especially the Buggy Drive.

We can recomnend the tour and entire Team, which is very friendly

We had an amazing morning desert safari tour with this company. The driver was on time and everything was good. it was a fantastic experience. Highly recommended!

We took private tour to Abu Dhabi with Ferrari World and Warner Bros. Service is excellent and cooporative

Good service…